lost pack

[naz387]

I bought a pack on Wednesday and tried to open it and got a message saying "unable to connect to ubisoft servers" and then when I came back after a while the pack disappeared.

I lost the credits, but have no booster pack. So is there anything I can do or just not worry about it? I don't use real money and so I won't be really upset if I lost the pack. Thanks.

[gamemaestro]

I had one I thought I permanently lost a while back, and I've had various packs disappear to that issue, but today when it happened I did find the rare on my cards afterwards. It's very possible you have the card and just don't know it. It's a very bad consumer experience bug to have no idea if your pack opens but it's a fairly common one.

[Tuism]

We've had a couple of these cases and almost everytime the cards were added to your collection, you just don't know about it. It's more a bug of presentation than a bug of really losing cards.

[naz387]

Thanks for the reply guys, unfortunately I have not kept track of how many cards I have so I can't say for sure, but I will trust you guys. I might have gotten the cards and didn't notice it since I did not get anything new.