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Post by thest4lker on Apr 12, 2012 10:00:10 GMT -5
I only got charged once as well, I load credit from vouchers, and there wasn't enough for a second charge
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Post by UnCL0NED on Apr 12, 2012 12:28:15 GMT -5
Same thing here! Please help! I wouldn't like to be charged double from my creditcard!
I keep getting the Credit Purchase failed now all the time when I want to log into the AH...
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Post by victorybot on Apr 12, 2012 12:33:21 GMT -5
Same situation, except that I got the 30000 credit pack...
Please confirm that only one transaction was actually charge, thank you
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Post by Tuism on Apr 12, 2012 12:45:06 GMT -5
That's weird, is this only happening around now? Haven't heard about this before now and now EVERYONE is getting errors...
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Post by UnCL0NED on Apr 12, 2012 13:23:34 GMT -5
Okay, so I bought the 11500$ pack and I now have tripple the amount of credits (minus a few AH purchases)! If I dismiss the connection with Apple I am able to continue to the AH...
I also don't like to cheat the system this way! I purchase through a creditcard and I cannot see yet if I've really only made one purchase of 11500$ credits... My name at Uplay is also UnCL0NED. Could someone at Ubisoft please verify (and rectify) if possible? Thanks...
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Post by Ringel on Apr 12, 2012 13:25:35 GMT -5
I have similar trouble! It keeps giving me a transaction error when I go to the market! And its tripled my credit purchase.  |
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Post by Tuism on Apr 12, 2012 13:26:47 GMT -5
Seriously, is everyone getting the same thing? This sounds super serious now. Hope it gets picked up and sorted.
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Post by Ringel on Apr 12, 2012 13:30:39 GMT -5
The good news is I don't get errors in the regular play menu. I'll stay away from the market for a bit.
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Post by Ringel on Apr 12, 2012 13:52:52 GMT -5
I logged into the apple store on my computer and found I've only been charged one time.
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Post by Hurdler on Apr 12, 2012 14:05:37 GMT -5
Hi,
We know what is happenning and currently working on à fix. Unfortunately, we can only fix part of the problem since à client update would be necessary
What will do the fix we are going to do on the server:
You won't receive more than once your credit in case of an error
The error should happen less often
The fact it ishappenning more often now is partly due to the fact there is more load on the server, and also the fact there is something different on Apple side. This is a bad coïncidence.
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mana
Full Member
Posts: 367
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Post by mana on Apr 12, 2012 14:12:10 GMT -5
but that does mean we only get charged once right? so we dont have to expect a huuuge fee
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Post by Ringel on Apr 12, 2012 14:18:58 GMT -5
Can you give us a heads up once the server side is fixed?
Right now I'm staying clear of the market (mmm... free credits...)
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sidos
New Member
Posts: 56
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Post by sidos on Apr 12, 2012 14:27:49 GMT -5
Same (or similar) here. I made the purchase (4.99$ -> 2750) at night, and I received an error message and doesn't I received the credits!
Got frustated, and come to this forum to do a bug report but, before send the message I returned to the game and then I received another error message and the credits.
Everything ok, I go to sleep, and today as soon as update arrives I downloaded and go shopping. When entering in the market I received another error message and another pack of credits. Imediatetly I go to my Apple account, and checked that no more charges have been made (I use giftcard too). Then I go the Market to buy some cards (I'm not abusing the bug, I accumulated credits for about 10 days awaiting the market).
After that I quit the game to do some stuff, and when I return again, a popup asking my apple password and then the same error message and new credits aport. I made some tests, like the others here, log off and log in in my account, turn off / on my iPad, but the bug still occurs. I was credited about 5-6 times, I think, doesn't counted exactly, but I want, like the others, return these unpaid credits.
Awaiting the solution, too!
SidoS
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Post by UnCL0NED on Apr 12, 2012 14:59:31 GMT -5
Thanks for the fast reply Hurdler (as ussual  )!!! Good to know you are on top of things... Hopefully you'll get it fixed soon! If you need more info or help from our/my side let me know what I can provide you with. I'm most happy to help out (and make this awesome game the best it can be)!  |
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Post by Ringel on Apr 12, 2012 17:41:45 GMT -5
I decided to visit the market again. No new credits, thankfully (I mean awwww.... ). I still have my extra credits, though.
An apple password pop-up keeps appearing, but other than that things seem to be working okay.
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